+ What payment methods do you accept?
All orders are processed securely through PayPal. But you DON'T need a PayPal account to pay with a credit or debit card. Simply click on 'Pay with Dedit or Crebit Card' when the payment window appears in order to pay with a major debit or credit card.
+ What is your refund policy?
You can view our Refund Policy here.
In short, in the unlikely event that you're not 100% happy, we will give you a full 60-day refund on receipt of the undamaged artwork to our UK returns address. Return postal costs will be refunded too. If for some reason you are not completely satisfied with your artwork and you wish to return your purchase, please contact us at email@example.com for return instructions.
+ Do your prices include VAT?
Yes. The prices you see on the website include VAT.
+ Tell me about shipping, is it free?
Yes! All artwork is shipped from the artist's studio in mainland China. We offer free standard shipping with China Post's e-packet service on all of our products. This option can take 2-4 weeks. We also offer a paid express service via DHL that takes approximately 1-2 weeks, and costs €20.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
+ Can I track my order?
Once your item(s) have been shipped, we will send you a tracking number to confirm the shipment. You may use this tracking number on the shipping company’s website to track your order.
+ Do you do ship worldwide?
Yes. Our free shipping via China Post e-packet covers the following countries: USA, Australia, Canada, UK, France, Russia, Israel, Ukraine, Brazil, Germany, Sweden, Norway, Korea, Spain, Greece, Malaysia, Singapore, New Zeland, Italy, Austria, Belgium, Switzherland, Denmark, Netherlands, Poland, Turkey, Finland, Ireland, Portugal, Mexico. If your country isn't listed please get in touch at firstname.lastname@example.org before you place an order so that we can confirm shipping times.
+ Will I have to pay customs duty or other taxes?
No. We use a customs agent to help us with our shipping. This means we can cover any and all other duties or taxes. You only pay the price shown on the website.